X Cat Retail Information

Welcome to our online catalogue - Just select the stock you want from the categories below

About Us X Cat Retail are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment but will only ship orders to the registered card address. If you use any other address for your order it may result in the order being cancelled and a refund being issued.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling Shipping is made with Parcel Force and your goods are covered by their standard terms and conditons of carraige. All goods will require a signature on arrival.

Delivery Schedule We deliver your order right away. We will normally send your order to you in two business days .

Back Orders We do not offer a back order system, if an item is sold out its rare we get it in stock at a later dae becuase the bulk of our stocks are clerance or end of line. Once they are gone they are gone

Tax Charges For orders made from the UK or the European Union, 15% VAT is added.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee We guarantee your satisfaction, we will accept a return on any item that is not as described or is faulty. We must stress that any returns must be made with all the original packing, instructions and parts and in the original carton within 7 days

Reaching Us If you need to reach us, please email us using the link on the store page,

Privacy Policy X Cat Retail do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

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